{"id":87,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2024-07-03T00:33:12","modified_gmt":"2024-07-03T00:33:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/smartsvg.com\/newss\/elements\/pages\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-590422984\">\n\n\n\t<div id=\"col-2043210947\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_430789011\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"255\" src=\"https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-1400x350.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-1400x350.jpg 1400w, https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-800x200.jpg 800w, https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-768x192.jpg 768w, https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-1536x384.jpg 1536w, https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-2048x512.jpg 2048w, https:\/\/smartsvg.com\/newss\/wp-content\/uploads\/2024\/07\/FAQ-football-600x150.jpg 600w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_430789011 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Frequently Asked Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2285280120\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2285280120-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-difference-between-cutting-files-and-printables-files?\" aria-expanded=\"false\" aria-controls=\"accordion-2285280120-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the difference between Cutting Files and Printables Files?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2285280120-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2285280120-label\">\n\t\t\t\n\n<p>Cutting files are digital files (SVG, STUDIO and EPS) that can be used with compatible software and electronic cutting machines to cut layers out of colored paper. Printable files are digital files (JPG and PNG) that can be used as a whole in digital or printed form.  You an add printables files to documents, digital scrapbook pages, slideshows, etc., or you can print them and cut them out.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1911190936\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1911190936-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-svg-files-from-smartsvg.com-work-with-the-cricut-explore-and-cricut-design-space?\" aria-expanded=\"false\" aria-controls=\"accordion-1911190936-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do SVG files from SmartSVG.com work with the Cricut Explore and Cricut Design Space?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1911190936-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1911190936-label\">\n\t\t\t\n\n<p>The media manager component lets you upload and insert images into content throughout your site. Optionally, you can enable the flash uploader which will allow you to to upload multiple images.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-903298792\" class=\"accordion-item\">\n\t\t<a id=\"accordion-903298792-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-svg-files-from-smartsvg.clm-work-with-the-silhouette-cameo\/portrait\/sd?\" aria-expanded=\"false\" aria-controls=\"accordion-903298792-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do SVG files from SmartSVG.clm work with the Silhouette CAMEO\/Portrait\/SD?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-903298792-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-903298792-label\">\n\t\t\t\n\n<p>Yes, our STUDIO3 files are 100% compatible with the Silhouette line of cutting machines. Silhouette Studio Designer Edition is required to import and cut any SVG file. <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2244585293\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2244585293-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-comes-with-my-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-2244585293-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What comes with my purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2244585293-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2244585293-label\">\n\t\t\t\n\n<p>All products are digital downloads and come in a compressed Zip format. Inside each Zip file are individual SVG files, PNG files (certain designs), EPS files (certain designs) , and STUDIO files for every element pictured. In the case of font files, it includes a ttf file to install and a txt file with the instructions for use.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4048330086\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4048330086-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-shipping-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-4048330086-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your shipping policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4048330086-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4048330086-label\">\n\t\t\t\n\n<p>Since all of our products are digital, we do not ship anything. All products are available for download once you complete your order. <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-674829302\" class=\"accordion-item\">\n\t\t<a id=\"accordion-674829302-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-access-my-files?\" aria-expanded=\"false\" aria-controls=\"accordion-674829302-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I access my files?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-674829302-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-674829302-label\">\n\t\t\t\n\n<p>There are 3 different ways to access your files 1. You will receive an email with the subject line \u201cYour Chameleon Cuttables LLC content\u201d after purchase. Follow the download link provided in the email and click on the pink links. This will start the download. If you can&#8217;t find the email, check the spam folder and move the email to your inbox. OR 2. You will receive an email with the subject line &#8220;Order confirmed&#8221;. Follow the link \u201cView your Order\u201d provided in the email. It will take you to the order confirmation page. Please follow the link \u201cAccess Digital Content\u201d and click on the pink links. This will start the download. If you can&#8217;t find the email, check the spam folder and move the email to your inbox. OR 3. Sign in to your account. Click the link \u201cMy Downloadable Files\u201d located right above \u201cOrder History\u201d. Click on the pink links. This will start the download. Please note: This option is not available for orders prior to March 2018. <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2216647135\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2216647135-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-open-the-zipped-folder?\" aria-expanded=\"false\" aria-controls=\"accordion-2216647135-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I open the zipped folder?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2216647135-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2216647135-label\">\n\t\t\t\n\n<p>Most computers have built in software that will decompress\/open zipped folders. To unzip all the contents of the zipped folder, right-click the folder, select Extract All, and then follow the instructions. If you are a Mac user, double-click on the zip file and it will extract to a new folder. <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2957726019\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2957726019-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-i-try-to-download-it-is-only-coming-up-as-a-html-file-(chrome,-mozilla)-not-an-svg-file!\" aria-expanded=\"false\" aria-controls=\"accordion-2957726019-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When I try to download it is only coming up as a HTML file (chrome, mozilla) not an svg file!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2957726019-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2957726019-label\">\n\t\t\t\n\n<p>This happens because you have configured on your computer that the svg files are opened by default with your default web browser. But it\u2019s really an SVG file that you can open without any problem with your cutting machine\u2019s software! Just try it, open it with your cutting machine\u2019s software, that file that shows with your browser\u2019s icon, and you\u2019ll see how it works. <\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":53,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - SmartSvg<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smartsvg.com\/newss\/elements\/pages\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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